COVID-19 Store Procedures | Loxley Opticians & Eyewear Experts

The New Normal COVID-19

Safe Store Procedures and Protective Measures

UPDATED 30th July 2021

Since the outbreak of COVID-19 we have made some changes to our daily working habits to keep you and the Loxley team as safe as possible.


–The Loxley Team will maintain a distance of 2 meters from you unless it is necessary to get closer for clinical reasons.

– We continue to limit the store to one household at any given time unless someone is being accompanied by a guardian (under 18s), carer, or translator.

– To help safeguard vulnerable clients and staff members we ask you to visit by appointment.  If the store is busy and/or we have a vulnerable staff/client in store we will priotise those that have made appointments and you may be asked to return when fewer people are in store.

– We have removed all our copies of the Leftlion and magazines

– We encourage contactless card payments where possible and discourage the use of cash. We will follow infection control if cash is use.

– We have a screen guard in place on eye testing equipment.

– We have (70% alcohol) hand sanitiser which must be used upon entry.

Infection control

– We disinfect everything that you come into contact with using alcohol wipes and frequently clean surfaces that are touched by the Loxley Team. All surfaces are cleaned before they are disinfected. We open doors for you, to avoid you touching the handle. All door handles are regularly disinfected.

– We use the recommended cleaning and disinfecting products. Aprons and disposable gloves used for cleaning will be double bagged and disposed of after 72hours.

– We have tissues and bins available and support good tissue practice ‘catch it, kill it, bin it’

– To encourage regular hand hygiene, we have hand sanitiser available in multiple locations.

– The Loxley Team will wear appropriate PPE if we need to see patients at less than 2 meters distance.

The Loxley Team

– All the Team has been appropriately trained in infection control policy and are kept up to date with changes in national public health guidance and government policy.

– The team is aware of the symptoms of possible COVID-19 and will not attend the store if they, or any of their household, display these symptoms, as per government advice

–  The team will have have two lateral flow tests every week, beginning 1st Feb 2021

– As key workers providing an essential service, all members of our team have been offered the vaccine, with a 100% uptake as of 1st April 2021

– We are minimising the mixing of staff and the reducing number of staff you will see during your visit.

Our Patients

– When you make an appointment, and on the day of your appointment, we will ask you if you are well, and that no one in your household is exhibiting relevant symptoms (new, continuous cough; high temperature, and/or loss of or change in taste or smell). If you have these symptoms or have someone in your household with these symptoms, you should not attend the store and should self-isolate (if you have COVID symptoms AND feel your sight is affected we will arrange a phone/video consultation and if needed make arrangements for you to be seen at a hospital).

– We ask you to come to the store alone, where possible. A child should be accompanied by one parent only.

– Please wear a face mask if you have one, (We’ll be wearing ours)

– Please sanitise your hands on entering and leaving the store.


– When you book an appointment, we will ask the reason for your booking, so we can allocate an appropriate amount of time for your visit.

– We may ask certain clinical questions over the phone to minimise your time in the consulting room.

– We will use appropriate equipment to reduce contact during the consultation.

Visit Loxley in complete confidence

Easing of restrictions

The government has relaxed the restrictions on eye examinations.

If you feel that your eyes have changed and you need to update your glasses prescription, we can now see you for an eye test.

We can also help if you’ve lost or damaged your glasses or sunglasses.

Exclusive store access …

All visits to Loxley MUST be by appointment to ensure the safety and wellbeing of everyone.

Whether you need an eye test and new glasses, a simple repair or adjustment, you will still need to make an appointment.

Please visit our booking page or call the practice to arrange a visit.


NHS England’s definition of ‘essential eyecare’ which can now be carried out:

“This includes but is not limited to appointments for patients who would not normally be considered to be emergencies, but where, in the practitioner’s professional judgment, a delay in an examination may be detrimental to a patient’s sight or wellbeing. This may include where patients have broken or lost their glasses or contact lenses and need a replacement pair to function.”

Examples include:

  • Patients who require an appointment due to clinical risk factors that are being monitored by the clinician. 
  • Patients with a minor reduction in vision, and patients with broken spectacles that have been “making do” with older spectacles with an out-of-date prescription. 
  • Patients who are anxious or concerned about their vision, in the absence of clear clinical indications. 

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